Overview
At OET.Accordemy.co.uk, we strive to provide high-quality services to help you prepare for your OET exam. However, due to the nature of our digital and educational services, we have specific guidelines regarding refunds.
Refund Eligibility
Our refund policy lasts 7 days from the date of purchase. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund.
To be eligible for a refund, the following conditions must be met:
- The service must not have been used or accessed.
- The service purchased must be a non-consumable digital product (e.g., downloadable course materials, unused credits for speaking test role-play, etc.).
- You must provide proof of purchase (receipt or order confirmation).
Non-Refundable Items and Services
The following items and services are non-refundable:
- Downloadable digital products (e.g., OET preparation materials, mock tests, etc.) once accessed or downloaded.
- Used services such as completed speaking test role-play or writing correction services.
- Gift cards and any promotional products or services.
- Discounted items or services purchased during a sale or promotion.
Requesting a Refund
To request a refund, please contact us at [Insert Contact Email]. Your request should include the order number and proof of purchase.
Once your refund request is received and reviewed, we will notify you via email of the approval or rejection of your refund. If your refund is approved, it will be processed, and the credit will be automatically applied to your original method of payment within 10 business days.
Late or Missing Refunds
If you haven’t received your refund within the specified timeframe:
- First, check your bank or credit card statement again.
- Then, contact your credit card provider or bank as there may be processing delays.
- If you’ve followed these steps and still haven’t received your refund, please contact us at [Insert Contact Email].
Refunds for Gift Purchases
If the item was marked as a gift at the time of purchase and delivered directly to you, you will receive a gift credit for the value of the refund. Once the refund is processed, a gift certificate will be emailed to you.
If the item was not marked as a gift or if the gift giver had the purchase delivered to themselves, we will send the refund to the gift giver.
Shipping Costs for Refunds
If applicable, you are responsible for covering the costs of returning any physical items. Shipping costs are non-refundable, and if you receive a refund, the return shipping costs will be deducted from your refund amount.
For higher-priced physical items, we recommend using a trackable shipping service or purchasing shipping insurance to ensure we receive the item. We cannot guarantee the receipt of returned items.
Changes to this Policy
We reserve the right to modify this Refund Policy at any time, and changes will be posted on this page. By purchasing our services, you agree to the terms outlined in this policy.